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Cancellation & Refund

A. Fees and Paid Services.

Certain aspects of the Services may be provided for a fee or other charge, such as Paid Accounts and purchase of Coins. If you elect to use paid aspects of the Services, you agree to the posted pricing and payment terms as we may update them from time to time in our sole discretion.

We may offer a certain type of Virtual Items. You may be allowed to "earn" or "purchase" virtual currency, also referred to as virtual coins, all for use in the Service. You understand that while you may “earn” “buy” or “purchase” Virtual Items in our Services, you do not legally “own” the Virtual Items and the amounts of any.

You represent and warrant that you are authorized to use the payment method you use to purchase Virtual Items. You authorize the applicable platform to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or canceled. You must resolve any problem encountered in order to proceed with your order.

B. Refund Policy:

1. You agree that all refunds are at the sole discretion of Rohillesh Techno Services Pvt Ltd. has no obligation to refund amounts paid to license digital Coins, You agree to the applicable full Refund & Exchange Policy for the Group Company from which you purchased the Coins, which we may modify from time to time in our sole discretion.

Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:

• The quiz contest or tournament is cancelled.

• Card/Bank Account debited multiple times due to technical error In such cases, any excess funds (excluding Payment Gateway service charges) would be refunded to the applicant.

2. You also understand and agree that once a refund is requested, you are not permitted to exploit the product files (Coins) in question, and immediately upon receipt of a refund, all licenses to such product files and underlying content are revoked, and you are not authorized to use the product in any form or for any purpose whatsoever.

3. We do not authorize, and expressly prohibit, the purchase of Virtual Items from third parties. You will not be allowed to offer, to sell or purchase Virtual Items to or from other users or third parties. In addition to violating these Terms, these resale purchase transactions may be fraudulent or may lead to identity theft. We are not responsible for any such transactions or any damages or harm that you might incur if you engage in transactions involving Virtual Items with other users or third parties.

4. The applicant must submit a refund request along with the transaction number and original payment receipt, if any, generated at the time of payment.

5. All prices for Virtual Items are shown in the currency of your country and include applicable taxes and other charges, unless we state otherwise. Prices for Virtual Items are subject to change at any time, but changes will not affect any order you have already placed. You are responsible for any sales, use, value-added or other governmental taxes,fees or duties due with respect to your order. We may collect applicable taxes if we determine we have a duty to collect taxes.

6. The application regarding refund process should be sent to contact@sawaaljawab.com, The application will be processed, if the claim is found to be valid, the excess amount will be refunded in the applicant's favor, with confirmation sent to the mailing address provided in the online registration form, within 14 working days of receipt of such claim. Depending on your bank's policy, it will take 5-7 days for the funds to appear in your account.